Delivery Times And Costs
Delivery is charged at a flat rate of R110 to all street addresses in South Africa and will take up to 7 business days to arrive. Once we have dispatched your order you will be sent a tracking number so that you can check on the progress of delivery.
Some outlying areas may not be covered by the couriers and will require a separate quote. Please contact us directly if your delivery address is unusually located.
Returns and Refunds
We choose our leather for it’s natural character and finish (we prefer it not to be perfectly polished and highly treated) and as such, small blemishes may be found. We believe that these imperfections add texture, variety and uniqueness to each item and are what give our products their authenticity and appeal.
Each item is individually handmade and therefore slight variations may occur in size, placement and finish of leather, fabric and detailing. We take every care to select the best for you, but if for any reason you are unhappy with your purchase, you may return it within 7 days of receiving it. If it is still in the condition in which we sent it, we will refund the cost of the item once you have returned it to us. Please note that shipping costs are non-refundable.
All of our products are handmade in a small workshop. We take pride in our work and have had many very happy customers over our 15 years of business. If a mechanism should stop working properly within 1 year of purchase, you may return it to us for repair, with shipping costs at your own expense. NB: Before returning an item, please email us to let us know what you plan to do and preferably include a photo of the item. We reserve the right to use our discretion to ascertain which course of action to follow.
Please note that differences in colour calibration of computer screens may mean that the colour of the item you order may vary slightly from the way your device displays it. Please allow for these slight variations when placing an order. We will not accept returns based on a variation in colour.
If you need help with your online purchase or with anything product-related, we will be happy to help you. Please drop us a mail through our contact page.
We have included approximate dimensions and weight of each item in the product descriptions. As each individual item is handmade, please accept that minor variations may occur. If it is necessary for you to be sure of the exact size / weight or any other details of a particular item please contact us and we will get back to you.
Terms and Conditions
Prices for our products are subject to change without notice.
We reserve the right to correct any errors, inaccuracies or omissions that may occur on our website, and to change or update information or cancel orders if any information in the service is inaccurate at any time without prior notice (including after you have submitted your order. In this case, you will be notified and may reverse or change your order).